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App help
Shopper app

App help

Real people at your store, glad to help.

Call your store

The fastest help is a call to the store you shop. Every store is open every day.

  • Quincy, Akins Fresh Market(509) 787-4421
  • Soap Lake, Akins Fresh Market(509) 246-1332
  • Oroville, Akins Fresh Market(509) 476-3651
  • Ritzville, Akins Fresh Market(509) 659-1398

Hours and addresses are on Stores & Hours.

Email us

john2@akinsmarket.com. Tell us your store, what you were doing in the app, and what happened. Please do not email your password or a full card number.

Inside the app you can also use Contact the store.

Delete your account

  1. Open the app and sign in.
  2. Tap Account.
  3. Tap Delete account.
  4. Tap Ask to delete my account.

The request goes straight to us. We finish it within 30 days and email you when it is done. Your points, punch cards and clipped coupons are lost, so use them first. Can't get into the app? Email us from the address on your account and we will do it for you. What we keep after deletion, and why, is in the app privacy policy, section 5.

Common questions

A price in the app is different from the shelf.

Prices can differ by store, so check that the app is set to your store. The register price is what you pay; if something looks wrong, ask the cashier or a manager.

How do I turn off Ginger's AI answers?

Tap Account and switch off AI answers. Nothing more is sent to the AI service. How Ginger works is in the app privacy policy, section 4.

The fine print

App privacy policy · App terms of use

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