How the Akins Fresh Market app handles your information.
Last updated November 14, 2026.
The short version. The app uses your information to run your account, your store card, your coupons and points, and to answer questions you choose to ask. We do not sell it. We do not use it for ads. The app does not track you across other companies' apps or websites, and it does not use your location.
This policy covers the Akins Fresh Market app for iPhone ("the app"). It is published by Akins Foods, Inc. ("we", "us"), 106 F St SW, Quincy, WA 98848. Our Oroville and Ritzville stores are run by our related company, Akins Foods – Oroville, Inc.; it handles your information under this same policy. This policy covers the app only. Our other websites and the in-store register have their own practices.
Every company that handles your information for us does so only to provide its service to us, and is expected to protect it at least as well as this policy does.
| Information | Why | Where it goes |
|---|---|---|
| Name, email address, phone number | To create your account, sign you in, and send your sign-up code | Our online store system |
| Store card number and account number | To show your card at the register and your points | Our online store system |
| Clipped coupons, punch cards, points, purchase records | To show your coupons, rewards and Buy again | Our online store system; item names and codes also go to the AI service if you use Suggest from my history (section 4) |
| Search words | To find items | Our online store system |
| Messages you send with Contact the store | To answer you | Our online store system, then our staff |
| Questions you type into Ask or Ginger, a photo you take with Snap it, recipe text you paste, and your past purchases if you tap Suggest from my history | To write an answer, only after you agree (section 4) | Our AI connector, then the AI service |
| An app security check (Apple App Attest and Google Firebase App Check) | To make sure requests come from the real app | Our own Google Cloud and Firebase accounts; a random device key used to check the app and to apply fair-use limits |
| Robot check signals (Google reCAPTCHA) | To stop automated sign-ins and fake sign-ups | Google, through our store system's sign-in kit. The kit also gathers how the sign-in screen is used and its own crash and performance details |
Kept on your phone: your chosen store, your language, your list check marks, your AI answers choice, and recipes you save in the Recipe box (removed when you sign out). Your chosen store is also used to show that store's prices and coupons.
What the app does not do: it does not use your location, your contacts or your advertising identifier. It shows no ads from other companies. It does not track you across other companies' apps or websites. This version of the app does not receive push messages from us; any reminder it shows is set on your phone. The app never sees a payment card number.
Google's reCAPTCHA is covered by the Google Privacy Policy and Google Terms of Service.
Ask and Ginger are the app's shopping helper. Nothing is sent to the AI service until you see the permission screen and tap I agree. You can turn AI answers off any time in Account.
When you ask, the app sends your question (and, if you used them, your photo, pasted recipe text, or up to two of your earlier questions in the same chat) with this week's store prices for the items involved. If you tap Suggest from my history, it sends the names and item codes of things you have bought before, so Ginger can pick a list for you to review. Each request also carries a random app code and a security token, not your name. Your name, card number, sign-in, email, phone and location are not sent.
The answer is written by a Google Cloud AI model (currently Google's Gemini), run for us on Google Cloud's Vertex AI, in the store's own Google Cloud account. Our connector does not keep your questions, photos or the answers; our cloud service records only routine technical details of each request, such as the time and whether it worked.
Google does not use your questions to train its AI models without our permission, and we have not given it. Google may hold a request for a limited time to check for misuse and keep the service safe.
Please do not type card numbers or other private facts into Ginger. Ginger is not a doctor or dietitian. It may repeat a label the store set on an item, but it never tells you an item is safe for an allergy, a diet or a health condition.
We give these choices to every customer, wherever you live.
The app is for people 13 and older. It is not directed to children under 13, and we do not knowingly collect their information. If you believe a child under 13 has made an account, email us and we will delete it.
Your sign-in is kept in your iPhone's keychain. The app talks to our systems over encrypted connections. No system is perfectly secure; if something goes wrong that affects your information, we will tell you as the law requires.
If we change this policy we will post the new version here and change the date at the top. If a change means your information is used in a new way, we will ask you in the app first.
Akins Foods, Inc., 106 F St SW, Quincy, WA 98848
Email: john2@akinsmarket.com
Phone: (509) 787-4421, or any of our stores.